Shipping across Canada
Our furniture ships flat, in a box, anywhere in Canada.
| Destination | Estimated time | Cost |
|---|---|---|
| Quebec | [time] business days | [cost] |
| Ontario and Atlantic provinces | [time] business days | [cost] |
| Western Canada and territories | [time] business days | [cost] |
Exact costs are calculated and shown at checkout. [Free shipping threshold, if applicable.] Orders are prepared within [preparation time] business days; you receive a tracking number by email as soon as the order ships.
For daycares ordering several pieces, delivery is included in the quote.
On delivery
Check the box on delivery. If it is visibly damaged, note it with the carrier and take a photo. A broken or missing part? Write to us within [number] days with a photo and your order number: we send the replacement part at no cost.
Returns
You can return a product within [number] days of receiving it, [unassembled and in its original packaging / conditions]. To start a return, write to [email] with your order number.
- Return shipping: [who pays for the return];
- Refund: to the original payment method, within [number] days of receiving the return;
- [Exclusions, if any: custom products, clearance items…]
A defective product is always covered by the legal warranty, regardless of this time frame: see our terms of sale.
Exchanges
[Exchange terms.]
Replacement parts
A leg, a rail, a lid or a bin can be ordered on its own: the furniture stays, the part changes. Write to us at [email] with the name of the furniture and the part you need.