This policy explains how [legal name] ("Lovelyhop", "we") collects, uses, discloses and keeps your personal information when you visit lovelyhop.com, order online or write to us. It applies in accordance with Quebec's Act respecting the protection of personal information in the private sector.
Person in charge of personal information
The person in charge of the protection of personal information at Lovelyhop is [name, title]. For any question, request or complaint: [email], or by mail at [mailing address].
Information we collect
| When | What information | Why |
|---|---|---|
| You place an order | Name, shipping and billing address, email, phone, order details | Process and ship the order, keep you informed, handle returns and warranty |
| You pay | Card details are entered directly with our payment platform; we neither see nor keep them | Process the payment securely |
| You request a quote (daycares) | Name, organization, city, email, phone (optional), needs and message | Prepare and send the quote, follow up |
| You subscribe to the newsletter | Email, language | Send the newsletter; you can unsubscribe in every email |
| You browse the site | Cart contents and your cookie choices (see below) | Make the store work and respect your choices |
We only collect the information needed for these purposes. We do not sell your personal information.
Cookies and similar technologies
The site uses two essential cookies, always on:
lh_cart: keeps your cart for 30 days;lh_consent: remembers your cookie choices for six months.
The checkout page, hosted by Shopify, uses its own cookies needed for payment and fraud prevention.
Analytics and advertising cookies are off by default. They are only turned on if you accept them in the cookie banner, and you can withdraw your consent at any time with the "Cookie settings" link at the bottom of every page. [As of the date of this policy, no analytics or advertising tool is installed.]
Who your information is shared with
We use service providers who process information on our behalf, only for the purposes described here:
- Shopify: store, cart, payment and order platform;
- [carrier]: order delivery;
- [email provider, e.g. Resend]: sending quote requests by email;
- [newsletter tool]: sending the newsletter;
- [site host, e.g. Vercel]: hosting the site.
Some of these providers may store information outside Quebec, including elsewhere in Canada and in the United States. Before disclosing information outside Quebec, we assess whether it will be adequately protected there, and our agreements govern its use.
How long we keep it
- Orders: [length], including for tax obligations and warranty;
- Quote requests: [length] after the last exchange;
- Newsletter: until you unsubscribe;
- Cookies: cart 30 days, cookie choices six months.
At the end of these periods, the information is destroyed or anonymized.
Your rights
At any time, you can:
- ask to access the personal information we hold about you;
- have it corrected if it is inaccurate or incomplete;
- withdraw your consent, for example to the newsletter or non-essential cookies;
- ask for your computerized information in a structured, commonly used technological format;
- ask for de-indexing or that dissemination of information stop, where the law allows.
Write to [email]. We reply within 30 days. If you are not satisfied with our answer, you can contact the Commission d'accès à l'information du Québec.
Security
The site is served over HTTPS, payments are handled by a certified platform, and access to information is limited to the people who need it for their work. In the event of a confidentiality incident presenting a risk of serious injury, we will notify the people concerned and the Commission d'accès à l'information.
Children
The site is intended for adults buying for children. We do not knowingly collect personal information from children.
Changes
We may update this policy. The date of the last update appears at the top of the page; for any significant change, we will say so clearly on the site.